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سؤال 3

Which of these pieces of corrective feedback is the LEAST actionable for the person receiving it?

  1. In yesterday's client call, you interrupted the client twice while she was describing the problem.
  2. Your handling of the client account has not been at the level we expect.پاسخ درست
  3. The migration plan you sent had no rollback step, so I could not approve it.
  4. You replied in the incident channel about four hours after the page, so I started the investigation without you.

توضیح

Option 2 states a conclusion — a level that was not met — without naming any event, behaviour or standard, so the recipient cannot tell what to do differently tomorrow. The other three each name a specific action or omission and its consequence, so each points directly at a change: do not interrupt, include a rollback step, respond faster to pages.

ادامهٔ این آزمون

شروع تمرین
سؤال 3: Which of these pieces of corrective feedback is the LEAST… · Workplace Communication Essentials · Questena