Which of these pieces of corrective feedback is the LEAST actionable for the person receiving it?
In yesterday's client call, you interrupted the client twice while she was describing the problem.
Your handling of the client account has not been at the level we expect.✓Richtige Antwort
The migration plan you sent had no rollback step, so I could not approve it.
You replied in the incident channel about four hours after the page, so I started the investigation without you.
Erklärung
Option 2 states a conclusion — a level that was not met — without naming any event, behaviour or standard, so the recipient cannot tell what to do differently tomorrow. The other three each name a specific action or omission and its consequence, so each points directly at a change: do not interrupt, include a rollback step, respond faster to pages.